Terms and Conditions

1. DEFINITIONS

“OS”  or “We” means Oriental Shop  – a trading company of Ikon Enterprise Limited;

“Customer” or “You” means the person or company whom the order is received;

“Contract” means the contract between OS and the Customer;

“Goods” , “Items” or “Order” means the goods and services provided by OS to the Customer;

“Fee” or “Costs” means the amount payable by the Customer to OS for the supply of the order.

2. ACCEPTANCE OF TERMS AND CONDITIONS

2.1. Please note that these terms and conditions apply to all orders. Upon receipt of order(s) from the Customer, OS confirms that this constitutes the Customer acceptance to the Contract, regardless of any purported terms put forward by the Customer. These terms and conditions replace all others;

2.2. No variations to the terms and conditions shall be binding unless agreed in writing by an authorised representative of OS.

3. SUPPLY OF GOODS AND CANCELLATION

3.1. Every effort is made to describe the goods as accurately as possible;

3.2. OS accepts no responsibility for any errors or miss-description of order and any losses as a result of this;

3.3. In the event that OS is unable to supply any of the good(s) for whatever reason. For the avoidance of doubt, OS will not be under any obligation to supply the good(s), which were unavailable at the time, nor shall OS be under any obligation to provide any substitute good(s);

3.4. For cancelled order by the Customer, OS can charge for all work carried out up until the date the cancellation is received in writing, together with any other additional cancellation charges if applicable.

3.5. OS reserves the right to cancel your order if payment is not received or received on time.

4. PRICES & AVAILABILITY

4.1. All prices are inclusive of any Value Added Tax (VAT). 

4.2. Any other additional sales tax or duty (e.g. due to shipping location), shall be payable in addition.

4.3. Product pricing and availability are subject to change without notice.

5. PAYMENT METHODS

5.1. Payment can be made by cash (in store only) or card (instore/online).

5.2. All payments made to OS are to be made in pound sterling.

5.3. For card payments, we use Dojo (powered by payment sense) to collect/process transaction information. 

6. TITLE

6.1. Title of goods shall pass to the Customer as soon as the order has been delivered. This means the Customer will be for any loss or damage or deterioration of the goods.

7. LOYALTY REWARDS

7.1. OS offers two rewards systems (in store / online) where you can collect points on your purchases.

7.2. To begin collecting points. You’ll need to register for an account online. For in store, simply complete a registration form and you will be given a physical loyalty card to begin collecting points on your purchases.

7.3. You’ll received 1 point for veery £1 spent on goods only (e.g. excluding delivery).

7.4. The minimum amount of points you can spend at one time is 250 points.

7.5 You cannot redeem the loyalty balance into any form of real currency. You can only exchange the balance on a purchase.

7.6. If a item is refunded or exchanged, the relevant points will be deducted or added to your loyalty account balance.

7.6.1. For in store, please make sure you have your receipt with you so the team can find your old transaction and apply the balance back to your account. If you do not have a receipt, then unfortunately the loyalty balance will be lost.

8. DELIVERY

8.1. Delivery dates given are estimates only and are not binding on OS. Time of delivery shall not be of the essence.

8.2. Depending on the size and type of your order, you may receive your order in multiple parcels (via multiple delivery providers). You will be notified if this is the case.

8.3. OS does not deliver on public holidays, as the delivery service is limited to our delivery providers.

8.4. OS can only delivery to home or offices address (e.g. we cannot delivery to PO Boxes, BPFO address and alike)

8.5. Upon delivery, please inspect the packaging for damage. If any items have been broken or damaged upon delivery, you must notify us within 24 hours of receiving the delivery, please take photos of the damaged or broken items (including packaging if damaged).

8.6. If a parcel is undelivered and returned back to us, due to wrong address given, or a restricted shipping address has been used, we will deduct the cost of shipping plus any other costs incurred from the Order.

8.7. All the parcels sent from us, will require a signed signature from the Customer, if you refuse to sign or delivery provider has multiple failed attempts to access your delivery address, then we will also deduct the cost of the shipping and any other costs incurred from the Order. 

9. CLAIMS, RETURNS & REFUNDS

9.1. Goods must be examined at time of collection or delivery. OS are not liable for any loss which may arise from any damage caused to goods whilst in transit, unless any damages are noted clearly at the time collection or upon delivery.

9.2. Any claims which arise regarding to the quality and/or quantities of goods, or damage caused in transit must be submitted in writing as to be received by OS within 24 hours of the delivery.

9.3. Once a claim had been made, the customer needs to supply photographic evidence of the issue within the 24 hours of the delivery. This is to ensure the issue is rectified in a timely matter, so a justified refund can be given.

9.4.  The Customer has the right to cancel their order within 14 days of receiving the goods purchased. If the customer wishes to cancel or return any unwanted item, please contact us as soon as possible to start the process, once we have acknowledgement of your request, you have 14 days to also return the goods to us. Items can be exchanged or refunded provided they are unopened and in original sealed packaging.

9.4.1. All perishable goods, such as fresh, frozen or bakery cannot be cancelled or returned, even if it meets the conditions of the above.

9.4.2. The postage costs incurred in the return will not be refunded, and the Customer is completely liable for this cost, unless the item was damaged or broken upon delivery or sent in error.

9.5. In the unlikely event, that an item is missing or incorrect item has been delivered, please notify us within 24 hours, so we can investigate and respond. If we are responsible, we will either refund or resend the item back to you at our own cost. Please also have the incorrect item ready to be returned on our request and cost.

9.6. For Frozen and/or chilled goods, damages must be reported within 1 hour of receipt of goods from the courier, anytime after this, OS will not be responsible for any defrosting or spoiled goods as a result.

10. LIABILITY

10.1. OS must be notified of claims for discrepancies or defects within 24 hours of delivery in writing.

10.2. If the goods are found to be defective and the Customer has complied with the conditions set out in clause 10.1, then OS will (at our option) replace the goods or refund the price.

10.3. OS shall not have any liability for any other loss or damage arising from the supply of goods or their use, even if OS are negligent for:

10.3.1. Any indirect or consequential losses, damages, costs or expenses;

10.3.2. Direct financial loss, loss of profits or loss of use;

10.3.3. Loss of revenue, good will, reputation and business.

11. INSOLVANCEY AND TERMINATION

11.1. Without limiting any other right or remedy available to OS, OS shall be entitled immediately to cancel or terminate any contract or order for the supply of Goods to the Customer by written notice to the Customer if:

11.1.1. The Customer commits any breach of any of the provisions of that contract or order;

11.1.2. An encumbrance takes possession or a receiver is appointed over any of the property or assets of the Customer.

11.1.3. The Customer makes any voluntary arrangement with its creditors or enters into administration;

11.1.4. The Customer enters into liquidation (except for the purposes of an amalgamation, reconstruction or other reorganisation of a solvent company and in such manner that the company resulting from the reorganisation effectively agrees to be bound by or to assume the obligations on that other party under that contract or order);

11.1.5. The Customer ceases, or threatens to cease, to carry on business.

11.2. If any of the conditions set out in clause 9.1 apply then any fees owed to OS shall become immediately due.

12. FORCE MAJEURE

12.1. Neither party shall be liable in damages or have the right to terminate any order or contract for any delay or default in performing hereunder if such delay or default is caused by conditions beyond its control including, but not limited to Acts of God, Government restrictions (including the denial or cancellation of any export or other necessary license), wars, insurrections and/or any other cause beyond the reasonable control of the party whose performance is affected.

12.2. Neither party shall be liable for any failure or delay in performance under any order or contract (other than for delay in the payment of money due and payable hereunder) to the extent said failures or delays are proximately caused by causes beyond that party’s reasonable control and occurring without its fault or negligence, including, without limitation, failure of suppliers, subcontractors, and carriers, or party to substantially meet its performance obligations under any order or contract, provided that, as a condition to the claim of non-liability, the party experiencing the difficulty shall give the other prompt written notice, with full details following the occurrence of the cause relied upon. Dates by which performance obligations are scheduled to be met will be extended for a period of time equal to the time lost due to any delay so caused.

13. GENERAL

13.1. All brochures, catalogues and other promotional materials should be treated as illustrative only. Their contents form not part of any contract between OS and the Customer.

13.2. Any typographical, clerical or other errors in any sales literature, quotation acceptance of offer invoice or any other documentation or any other information issued by OS shall be subject to correction without any liability on the part of OS.

13.3. Headings used in the Terms and Conditions are for convenience only and shall not affect their interpretation.

13.4. These terms and conditions shall be governed by and construed in accordance with the English law. The Customer hereby submits to the jurisdiction of the English courts. All dealing correspondence and contacts between parties shall be made or conducted in the English language.

14. DATA

14.1. Data received is held and processed in accordance with GDPR data protection principals’.
14.2. You can view a copy of our privacy policy www.orientalshop.uk/privacy

These terms and conditions was last checked and updated on 21/02/2024 and may change in the future with or without notice.