Loyalty Rewards
Loyalty Rewards
Earn points with every purchase
We have 2 separate Loyalty Reward systems at present, in-store and online.
Online customers are automatically signed up for Loyalty rewards when they register for an account.
For in-store customers, it is optional with a loyalty card. Simply request one from our friendly staff.
Please note, you do not earn loyalty points on delivery charges, handling charges and any other costs associated with the delivery of the order. Points are only earned on items purchased.
Loyalty Card frequently asked questions
How does it work?
You will collect 1 loyalty point for every £1 you spend in store or online.
Online
Simply log in before you make your purchase and they will automatically be added to your account once your order has been completed.
In-store
Either Simply hand your card with the products you are purchasing to the cashier and your point will be instantly added to you card.
How much is my loyalty point worth?
1 loyalty point is worth 1p
How do I check my points balance?
Online
Simply log into your account and click on “Loyalty Rewards” in the menu.
In-store
On all purchase receipts that you use your loyalty card with, you will find a loyalty balance at the bottom of the receipt. You will see how much loyalty you have collected on this purchase and your overall balance earned to date.
Do the loyalty points expire?
Online
You loyalty points will never expire.
In-store
Your loyalty points will never expire, but maybe lost if the relevant loyalty account is closed or the loyalty program ends.
What if my physical loyalty card is lost, stolen or damage?
Online
n/a
In-store
Simply tell the cashier and they will find your account details and confirm a few security details with you. Once they are happy verifying your identification, they will open a new card and link it with your existing account.
How to spend my loyalty balance?
You can spend your loyalty balance at any time and on anything in store or online, once you reach the minimum point balance of 250 points.
Online
In the basket page, enter the amount of points you wish to redeem once you have over 250 points.
In-store
Simply hand your card to the cashier with the products you are purchasing and ask them to use your loyalty balance to pay / part-pay for items or redeem at checkout at your online shopping cart.
Can I redeem my loyalty balance into real currency?
Online & In-store
No. You cannot redeem the loyalty balance into any form of real currency. You can only exchange the balance on a purchase.
Do I get my loyalty balance back when I exchange/refund an item?
Online
Yes, if a item is refunded or exchanged, the relevant points will be deducted or added to your loyalty account balance.
In-store
Yes, if you are taking a product back, make sure you have your receipt with you and the cashier will find your old transaction and send the balance back to your account. If you do not have a receipt, then unfortunately the loyalty balance will be lost.
How do I amend my personal details?
Online
Log into your account and go to “Account Details” to update your details.
In-store
You can simply talk to the cashier while in store and hand your loyalty card over and they can update your details immediately.
How do you use my data?
We do not share your details with any other company. We will only use your data to analyse your purchase history to provide you with best products. We may also use the purchase data to provide personalised offers, information and advice. Please see our “Privacy Policy” for more details.