Due to the importance of making sure the frozen/chilled goods arrive in frozen and unspoiled condition, it is vital the following situations need to be followed:

• The customers must be present to sign for the frozen/chilled parcel.
• The delivery address must be correct and must be easily accessible.
• The customer must NOT re-arrange the delivery instruction with the courier, which may delay the delivery and cause the frozen/chilled products to defrost and/or become spoiled.
• If the frozen/chilled goods have been left at the reception at the shipping address, you must collect them immediately to inspect the goods.
• Damaged items must be reported to us within 1 hour of receipt.
• Failed / non-delivery must be reported to us by 1 pm of the scheduled delivery date.  

If any of the above situations are not met, Oriental Shop will not be responsible for any damages from defrosted or spoiled goods as a result.

We cannot offer a replacement for frozen items due to economical and minimum limitations imposed by couriers, only a refund can be provided in return.

The special ice packs can be safely disposed of down the sink and flushed away with running water. Emptied plastic pouches can be recycled with other plastics.

The expanded polystyrene (EPS) boxes consist of 98% air and 2% Styrene which are 100% recyclable and can be efficiently and effectively transformed into useful household goods in the same way as other types of plastic. Although it is slow to biodegrade, this way of recycling plastics means that the materials can be used again and again instead of going to landfills, reducing plastic waste. 

Though the packaging is recyclable, we would always advise checking your local authority website for information on recycling items in your area.