Returns/Refunds

You can return your order within 14 calendar days of receiving your delivery. Please contact us as with your return request via email info@orientalshop.uk , please include your order number and a list of the items you wish to return. Items can be exchanged or refunded, provided they are unopened and in original sealed packaging.

Please note:

• All perishable goods, such as fresh, frozen or bakery goods cannot be returned, even if it meets the conditions of the above.
• The postage costs incurred in the return will not be refunded, and you are completely liable for this cost, unless the item was damaged or broken upon delivery or sent in error.

Once we have acknowledged your request, you will have 14 calendar days to return the unwanted items to our store at the address below:

    Oriental Shop
    29 Woolmer Way
    Bordon
    Hampshire
    GU35 9QE

Broken/Damaged Items

If any items have been broken or damaged upon delivery, you must notify us within 24 hours of receiving the items via email info@orientalshop.uk, please include your order number and a list of the items that have been broken/damaged. You must include photos of the damaged/broken items in the email so we can investigate (e.g. courier damage). Once our investigation has been completed and if successful, we will issue a refund or replace the item(s).

Please note that for frozen/chilled goods, damages must be reported within 1 hour of receipt of goods from the courier, anytime after this, we will not be responsible for any defrosting or spoiled goods as a result.

Missing or Incorrect Items

All our orders are packed under full CCTV surveillance, in the unlikely event, that an item is missing or incorrect item has been delivered, please notify us within 24 hours of receiving the items via email info@orientalshop.uk, please include with your order number and a list of missing/incorrect items so we can investigate and respond. If we are responsible, we will either refund or send you a replacement. We will also have the incorrect item collected, thus please have the incorrect item ready to be returned.

Undeliverable parcel

For any undeliverable parcels which are returned back to us e.g. due to wrong address given, or a restricted shipping address has been used. The shipping cost (for the return) plus any other costs incurred due to the return, will be charged.

All the parcels sent from us, will require a signed signature from the customer. If you refuse to sign or the delivery provider has multiple failed attempts to access your delivery address which results in the parcel being returned back to us. Then the shipping cost (for the return) plus any other costs incurred due to the return, will be charged.

If the parcel has been instructed by the customer to leave unattended, any loss or damaged incurred as a result will not be the responsibility of Oriental Shop.