Sign up today to our Loyalty Card to start earning points on every purchase.
Loyalty Card frequently asked questions
How does it work?
You will collect 1 loyalty point for every £1.50 you spend in store or online. Simply hand your card with the products you are purchasing to the cashier and your point will be instantly added to you card.
How much is my loyalty point worth?
1 loyalty point is worth 1p
How do I check my points balance?
On all purchase receipts that you use your loyalty card with, you will find a loyalty balance at the bottom of the receipt. You will see how much loyalty you have collected on this purchase and your overall balance earned to date.
Does the card expire?
Your card balance has no expiry date but are lost if the relevant loyalty account is closed or the loyalty programme ends.
What if my loyalty card is lost, stolen or damage?
Simply tell the cashier and they will find your account details and confirm a few security details with you. Once they are happy verifying your identification, they will open a new card and link it with your existing account.
How to spend my loyalty balance?
You can spend your loyalty balance at any time and on anything in store. Simply hand your card to the cashier with the products you are purchasing and ask them to use your loyalty balance to pay / part-pay for items.
Can I redeem my loyalty balance in cash?
No. You cannot redeem the loyalty balance in cash. You can only exchange the balance on a purchase.
Do I get my loyalty balance back when I exchange/refund an item?
Yes, if you are taking a product back, make sure you have your receipt with you and the cashier will find your old transaction and send the balance back to your account. If you do not have a receipt, then unfortunately the loyalty balance will be lost.
How do I amend my personal details?
You can simply talk to the cashier while in store and hand your loyalty card over and they can update your details immediately.
How do you use my data?
We do not share your details with any other company. We will only use your data to analyse your purchase history to provide you with relevant and personalised offers, information and advice, in other to help you make the best purchases for you.